FAQ

If your question or query is not covered below please call 01872 321585 or email info@trustylogs.co.uk

What species of wood does Trusty Logs Ltd supply?
Trusty Logs Ltd supply a variety of hardwood species including Oak, Ash and Birch.

Burning Wood Fuels

Why should I burn logs?
Burning logs is a much more environmentally friendly process than burning fossil fuels such as coal, oil or gas. Using logs or other wood products as an energy source is an almost carbon neutral process. Although burning logs releases CO2 into the atmosphere, for every tree that is felled and burnt, another tree is planted and this will absorb CO2 as it grows. Therefore the net release of CO2 into the atmosphere is zero. Wood fuel is also a sustainable fuel; we can literally grow our own energy and wood fuel is increasingly used for electricity as well as heat energy in the UK. Fossil fuel prices will continue to escalate beyond affordable household budgets but if we grow our own renewable fuel we can control energy prices better too.
Why should I burn Kiln Dried Logs?
Kiln Dried Logs burn hotter than Seasoned Logs as they have a higher calorific value. A kiln dried log has a lower moisture content, meaning less energy is required to burn off residual moisture, resulting in more energy being converted to heat.   Kiln Dried Logs are much more efficient - The higher temperatures generated by kiln dried logs mean that everything is burnt, even the gasses released by the wood. In a cooler fire these would simply escape up the chimney. Kiln Dried Logs are also more economical; because they burn hotter and more efficiently, you use less logs to achieve the same heat output.   Kiln Dried Logs help to prolong the life of your heating appliance - The higher temperatures burn off the water and sap remaining in the wood, stopping it from building up on the inside of your appliance as tar, which over time, can foul and rust your appliance leading to a loss of efficiency.
Which are better for burning – Softwood or Hardwood Logs?
It depends on the exact species of wood you are comparing but, generally speaking hardwood logs tend to be much denser than softwood logs and therefore they burner hotter and longer. Given two similar sized and seasoned logs, one hardwood and the other softwood, the hardwood log would generally be heavier and produce more energy than the softwood log. You therefore need fewer hardwood logs to produce the same heat output and because they take longer to burn the refuelling intervals are longer as well. Softwood logs are easier to light and are great when you want a fire with lower heat output, like autumn and spring.

Seasoning

Are logs from Trusty Logs Ltd seasoned?
We sell seasoned logs and kiln dried logs.
How do I season logs?
A seasoned log is one that has been cut and dry stored (i.e. under cover) for a long period of time, usually over 12 months. During this time the moisture contained in the wood evaporates into the atmosphere. To season logs yourself you will need a log store located in a well ventilated area, some unseasoned logs and lots of patience.
What happens if I burn unseasoned logs?
Unseasoned logs are ok to burn on an open fire (best burnt with solid fuels as you will reduce the amount of condensates building up in your chimney), but can lead to severe damage if burnt on closed appliances because the temperature is not sufficient to burn off the sap contained in the wood, which then builds up on the inside of your appliance as a tar condensate.
What is the difference between a seasoned and an unseasoned log?
Unseasoned logs or green logs basically means that a log has been freshly cut and is likely to have a high moisture content - i.e. above 50%. A seasoned log however, has been cut and dry stored for a long period of time so that the moisture content is considerably less - between 25% and 50%.  Because of the lower moisture content seasoned logs will burn hotter and more efficiently than unseasoned logs.  For the same reason Kiln Dried Logs with 20% moisture or less, burn hotter and more efficiently still.   At Trusty Logs we focus more on the moisture content rather than the term 'seasoned' as often wood is sold as seasoned and yet it contains high levels of moisture. We only supply wood that has reached a target moisture percentage for seasoned that’s below 25% and kiln dried below 20%.

Moisture

What happens if my seasoned logs or kiln dried logs get rained on?
Not a lot really. The seasoning or kiln drying process dries the wood from the centre out, and a little rain will make virtually no difference to the moisture content of the wood. However, prolonged exposure or immersion of your logs will increase the moisture content over time and is not advisable. Seasoned and Kiln dried logs should therefore, always be stored under cover in a well ventilated area - a log store is ideal for this purpose. If you would like to discuss having a Trusty Logs log store installed at your home please call 01872 321585 or email us at info@trustylogs.co.uk.
How long will I have to wait before I can use a wet log on stove?
There's no real answer to this question. How wet is "wet"? It will likely be a minimum of 12 months given warm dry weather, but may well be considerably longer if recent UK weather trends are anything to go by. Better to simply buy seasoned or kiln dried logs and start seasoning your green logs ready for next year. With experience you will know when a log is dry enough to use.
What is the moisture content of your logs?
Moisture content can vary and is dependent on a wide range of factors - for example, a tree felled in winter is likely to be drier than the same one felled during the summer as they take on less water out of the growing season. Logs with a moisture content of over 50% are termed as unseasoned. Because logs with a moisture content of anywhere between 30% and 50% can be described as ‘seasoned’ there can be a significant difference in the performance achieved by your wood burning appliance. Even kiln dried logs can be described as ‘kiln dried’ with a moisture content of 25%. The definitions used by Trusty Logs Ltd to describe moisture content are in line with HETAS Biomass Assurance Scheme and therefore, all our kiln dried logs have an average moisture content of less than 20%. Seasoned logs are supplied with an average moisture content of 25% or less. Trusty Logs burn hotter, longer and therefore cost you less.

Sizes & Weights

Should I buy wood by the weight?
In a word no. Wood that contains more moisture will weigh heavier so paying by the kilogram or tonne is a false economy unless you are buying dry wood of course. The normal way to purchase split logs is buying by volume in cubic metres. This makes it easier to compare prices in the market place and calculate the space required to store the wood.
What sizes are the logs?
When we supply firewood and logs we try to think of our customers’ needs and requirements, so we aim to manufacture logs and firewood that will fit most open fires and appliances. With this in mind all our logs are cut to a length of 9”. However, due to the nature of wood (unusual shapes and sizes), this is not always possible to achieve, so you may, on occasion, have to cut wood to meet the measurements of your particular stove or wood burning appliance.
How much do our bags weigh?
To help you with handling we can provide the approx weight for our hardwood bags.Midi bags weigh approx. 25kg and our Mini bags weigh approx. 10kg.

Average Usage

We are often asked how much wood will be required for the autumn winter season. The answer will of course depend on many factors such as whether wood is the only fuel used or if coal or briquettes are also used, if it’s the only source of heat for homes and water, or if more than one burner or fire is used for example. Based on average home size, an efficient burner regularly serviced and flue cleaned, used every evening from 6 till 10 you would expect to use 3-4 cubic metres from September to March. Less if using kiln dried hardwood. Most customers order 2 or 3m3 and top up in February if a colder Spring occurs. If the weather is much colder, or the fire is used all day this will of course increase your usage.

Payment

Payment can be made online by credit or debit card, via PayPal, bank transfer or cheque. We do not accept Diners or Amex cards unfortunately.

Payment can also be made by cash or cheque on delivery for telephone orders. All online orders must be paid for by debit/credit card, bank transfer or PayPal, cheque payment is available for online orders but funds will need to clear in our bank account before goods are dispatched.

Money Back Guarantee

Trusty Logs Limited offer a money back guarantee, should you not be happy with your load size, quality or moisture content of the wood we deliver we shall exchange or refund less delivery charges. We have the utmost confidence in both our products and service and feel certain we will meet or exceed your expectations.

In the unlikely event that you do experience a problem, simply contact our customer service personnel on 01872 321585 and we will arrange, at your convenience, to replace or refund the order, whichever is preferred.

Trusty Logs

Fuel For Your Fire

Suppliers of wood fuel products for domestic home consumers & wholesale stockists